Before confirming your booking at GlamPods Northumberland please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday. If you have any other queries regarding your stay please contact GlamPods directly on 07734 878383 or email info@glampods.co.uk.

PAYMENT POLICY

To secure your booking payment in full is required at the time of booking; we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.

CANCELLATION/NO-SHOW POLICY

In the event of cancellations due to adverse circumstances for example bad weather, we do not give refunds on any bookings made at our site. However should 48 hours notice be given we will offer an alternative date suitable to you should we have availability. Alternative dates if available will be offered for up to four months from the cancelled date. You are strongly advised to take out some form of travel insurance to protect your position in the event that you are compelled to cancel your holiday.

Please note that if we have a powercut you will also lose your water as we are on a borehole that is supplied via a pump which needs electricity to work. In the case of this we will supply you with a fresh bottle of drinking water, water to flush the toilet and wash your hands but there will be NO shower. We will not refund you for this stay but if you go over 12 hours with no electric or water an alternative nights stay will be offered where possible.

TRAVEL INSURANCE

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.

DAMAGES AND BREAKAGES

Please note any damage to site facilities or to a luxury glamping pod, including when a luxury glamping pod is left in an unsatisfactory state, will incur additional charges. Any items left behind in a luxury glamping pod must be claimed within two weeks of departure. If relevant, postage and packing charges for the return of goods will apply. Guests are NOT permitted to remove any of the luxury glamping pod’s provided furniture and extras. Please ensure you leave your luxury glamping pod in a clean and tidy state. We would appreciate any breakages reported so that we can replace.

SMOKING

Smoking is not permitted in the Luxury glamping pods or in any communal areas.

BBQ'S AND FIREPITS

BBQ’s must not be placed on picnic benches or grass areas.
BBQ’s must never be taken into buildings for safety reasons.
BBQ’s must be kept a safe distance away from the pods and supervised by a responsible adult at all times.

Only GlamPods bbqs and firewheels allowed on site,which can be purchased from site.

Only the GlamPods Northumberland Firepit is allowed onsite.

Only logs, kindlers and charcoal purchased on site is allowed to be used on site.

You are NOT permitted to bring your own firepit.  Any guest firepits/bbqs will be confiscated immediately.

Only timber supplied by us can be used. You are NOT permitted to bring your own firepit – any guest fire pits will be confiscated immediately.

DOGS

Regrettably, no dogs or pets.

ELECTRIC CAR CHARGING

There is NO Electric car charging point onsite. The nearest one is in the Village of Otterburn 2 miles away, please go to Chargemap for all local charge points

GROUP BOOKINGS

Please contact us directly for our policy relating to group bookings.

ARRIVAL/DEPARTURE PROCEDURES

For details of our check-in/check-out times please contact us directly. 3pm check in Departure 10am unless an extension is required. All guests will be given a key box code upon booking.

COMPLAINTS PROCEDURE

We take all comments from guests seriously and in the event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

CODE OF CONDUCT

We expect all our Visitors to respect and look after the Site. We also require you to respect your fellow Visitors and keep noise levels to a minimum after 10.00pm.

Parents are responsible for their children, as such children must be supervised at all times.